Return & Refund Policy

Simple and hassle-free returns for your peace of mind.

At Brooklyn Tails Pet Food, we strive to ensure you and your pets are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return and refund policy below.

1. Return Window

We offer a [30-day] return policy. This means you have [30 days] after receiving your item to request a return. If [30 days] have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it.
• It must be unworn, unused, unwashed, and free of any pet hair or odors.
• It must include all original tags and be in its original packaging.
• You must provide the receipt or proof of purchase.

Note: Perishable goods (like pet food or treats), custom products, and gift cards are strictly non-returnable.

3. How to Initiate a Return

To start a return, please contact us at support@brooklyntailspetfood.com with your order number and the reason for the return.

If your return request is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

• Defective or Incorrect Items: If the product is defective, damaged upon arrival, or if you received the wrong item, we will cover the return shipping costs. We will provide a pre-paid return shipping label.
• Customer Remorse (Change of Mind): If you ordered the wrong size or simply changed your mind, you (the customer) will be responsible for paying the return shipping costs. Original shipping costs are non-refundable.

5. Refunds Process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

• If approved, you’ll be automatically refunded on your original payment method within [3 to 5 business days].
• Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.

Contact Us Regarding Returns

If you have any questions about your return, please contact us:

• Business Name: Brooklyn Tails Pet Food
• Physical Address: 760 Washington Ave, Brooklyn, NY 11238, United States
• Email: support@brooklyntailspetfood.com
• Phone: +1 718-552-2001
• Customer Service Hours: Monday to Sunday, 10:00 AM – 7:00 PM EDT